Setup and verification
Install the right browser package, use the diagnostic laboratory, and confirm stable per-site protection.
Open documentationSupport
Answers without the runaround.
Find setup guidance, manage your license, or reach the right inbox for a product, billing, or privacy question.
Licenses and devices
Recover a license key, revoke an old device, review purchases, or check your current plan.
Open customer portalContact support
For billing, refunds, compatibility, or a problem not covered in the guides, email the support team.
support@soundprintguard.comTroubleshooting
Quick fixes for common setup issues.
These checks solve most installation and activation problems without changing your browser profile.
Open your browser's extension menu and pin SoundPrint Guard. For an unpacked build, confirm that you selected the folder containing
manifest.json, not its parent folder.Open the popup and remove the current domain from the local exception list. Reload the page so the interception layer can start before page scripts.
Sign in to the customer portal, open Licenses, and revoke a device you no longer use. Then retry activation from the extension.
Confirm that protection is enabled for the current domain, then reload the page. Also disable other extensions that modify Web Audio while testing, as multiple interception layers can conflict.
Email security@soundprintguard.com with reproduction steps and the affected version. Do not include real license keys or personal browsing data.
Include the details that speed up a solution.
When contacting support, share your browser name and version, extension version, operating system, and the exact error message. Never send your password or full license key.